Rear analog camera has a blue screen

Issue: Rear analog camera has a blue screen

Cause: Configuration and wiring do not match, camera is not getting 12 volts, the A/V connection is loose, or a broken physical component

Physical components that can cause this issue:

• Spider cable
• Power cable
• Molex connector
• DVR
• Camera 

Troubleshooting:

 Verify Configuration

• Under Unit Configuration, click on Devices

• Find the video device for your rear camera - usually named Back Seat, but this can be different per department
  • In the example above, I have named my camera Analog
• The device should be configured with Video FC(number)
  • The number next to Video FC(number) tells you which physical cable you need to be connected to on the spider cable. The spider cable is labeled.
  • In the configuration above, you see that it is Video FC1 so in the picture below, I am connected to Video 1 and Audio 1

• If the physical connections do not match the configuration, please correct
  
  Reseat AV Cable
  
  
• If the AV cables were connected correctly, please reseat both cables to verify that connection is good
• There is a small chance that the audio and video cables got flip flopped when installed with an extension cable
  • Swap the audio and video cables around 
    • If issue is not resolved, swap them back to how they were originally 
• If issue is still present, reseat the cable connected to the DVR
   
  Verify Power
  
  
  
  
• The most common cause of this problem is that the power cables were either installed incorrectly or became dislodged 
• The power cable has two cables that connects to the dvr through a molex connector on one end and barrel cable on the other
  • Power – Black cable (New cables will have a white sheath at the end of the cable)
  • Ground – Black cable with a faint white stripe
    Old Power Cable
    
    New Cable
    
• Ground should be plugged into A1 and power should be plugged into A2
• Measure power output with a multimeter
  • Disconnect the power cable from the camera
  • Place the positive lead in the cable and have the negative lead on the outside of the cable
  • You should have 1 of 3 results
    • You should get 12v if it is wired correctly
    • If you are getting -12v, the cables need to be reversed on the dvr
    • If you are not getting any voltage
      • Remove the cables from the molex connector 
      • Measure A2 on the molex connector 
        • If there is 12v, reinstall cable and test again
          • Replace power cable if no voltage 
        • If there is no voltage, remove connector and measure directly from the dvr at A2
          • If there is 12v, reinstall the connector and test for voltage
            • If there still is no voltage, replace molex connector
          • If there is no voltage, replace dvr

Verify Components

• If you completed the above troubleshooting and the issue still remains, then the cause of the problem will either be the camera, spider cable or dvr
• Depending on what is easier for you, swap either the spider cable or camera with a known good component from another vehicle/bench stock 
• If neither the cable or camera fixes the issue, please let support know and we will replace the dvr