- 27 Feb 2024
- 1 Minute to read
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Email Whitelist
- Updated on 27 Feb 2024
- 1 Minute to read
- DarkLight
- PDF
Overview
Certain features in Asset send system generated emails, such as:
Case
Updates (Watchers)
Assets
User Profile changes
Supervisor or Admin changes a User’s password.
The email addresses listed below should be whitelisted to ensure they do not get sent to junk or spam folders:
donotreply-g125@irsavideo.com
donotreply@irsavideo.com
donotreply-1@irsavideo.com
donotreply-2@irsavideo.com
donotreply-3@irsavideo.com
Caution:
If you encounter issues where a donotreply email is received twice, this is because of a setting (commonly used in Microsoft Exchange) that scans the email prior to releasing it. Contact your network administrator to provide the whitelist above to avoid this.