How to Unlock a User account
  • 26 Aug 2023
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How to Unlock a User account

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Article summary

Overview

User accounts can be set up to lock out if too many attempts to log in with the wrong password are tried. This is configured in the Password Rules section in Getac Enterprise.

If this occurs, the User will see the following error message when attempting to log in to Getac Enterprise

Ex. Account is locked

 


Unlock Account

To unlock an account, a User (typically a StationAdmin) with permission to unlock accounts has to log in to Getac Enterprise and perform the following steps:

  1. Navigate to the Main Users Page.
  2. Search for the User to be unlocked.
  3. Check the box to the left of the Username.
  4. Click on the Wrench Icon.
  5. Scroll down and select Active.
  6. Click on Save to finalize.

See image below for how to unlock an account:

Ex. Unlock Account


Note:
Contact support@getacvideo.com for additional assistance.


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Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
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