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    Time is wrong on MVS or MasterDock app
    • 26 Aug 2023
    • 1 Minute to read
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    Contents

    Time is wrong on MVS or MasterDock app

    • Updated on 26 Aug 2023
    • 1 Minute to read
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      Light
    • PDF
    Article summary

    Overview

    This article provides steps for troubleshooting time issues from the various Getac video products.

    Symptoms

    After capturing an Asset with an MVS or BWC, the time of capture is wrong.

    Troubleshooting Steps

    The InCar and MasterDock applications can synchronize time zones with Getac Enterprise. This is a new feature as of software version 3.106.

    Caution:
    Keep devices up-to-date to ensure correct functionality. See Release Notes for more information.

    Follow the steps below to verify the proper time zone:

    1. Log in to Getac Enterprise.
    2. Click the Stations tab.
      Caution:
      If this option is not available, contact an Administrator or support@getacvideo.com for assistance.
       
    3. Perform the following:
      1. Choose a Station (1).
      2. Then click on the wrench icon (2).
    4. Navigate to the Other Settings section. Change the Time Zone Format to the desired setting.
    5. Click Save at the bottom of the page to finalize

    Note:
    A success message in the upper-right corner should appear as shown above. If not, there may be a required field missing that needs to be corrected. Correct that field and try to save again.
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