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    • 11 Aug 2023
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    Contents

    Log

    • Updated on 11 Aug 2023
    • 1 Minute to read
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    Article summary

    Note:
    This article contains data relevant ONLY to MVS, Edge, or Interview Rooms and is NOT displayed on the BWC Detailed Unit Page.



    Overview

    The Unit Log provides diagnostic data reported by the InCar software to Getac Enterprise. This is primarily used by the support and development teams for troubleshooting

    To access this log for an individual Unit, perform the following steps:

    1. Search for the desired Unit from the Main Units Page.
    2. Check the box to the left of the desired Unit.
    3. Click on the Gear icon, then Log.
    4. Use the funnels to sort the list.
    5. Export a copy to .CSV if desired and open in Microsoft Excel or other spreadsheet software.
    Note:
    This log is much easier to read in Excel. Be sure to click on Export all Pages before clicking on the Excel icon. Contact support@getacvideo.com for additional assistance.

    See image below for an example:Ex. Unit Log 

    Note:
    This can also be accomplished from the Detailed Unit Page > Log Tab.

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